Privacy Policy, Disclosure, & Terms

Privacy Policy, Disclosure, & Terms

What information do we collect?

We collect information from you when you register on our site or subscribe to our newsletter.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience
(your information helps us to better respond to your individual needs)

To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

To send periodic emails

The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.
6320 Canoga Ave 15th Floor
Tarzana, California 91356
United States
This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Risk Disclosures

There is no assurance that commodities, i.e. precious metals, will achieve their objectives. Return and principal value will fluctuate and your portfolio, when redeemed, may be worth more or less than the original cost. No statement, presentation, article, or any other communication available in this material is to be construed as a recommendation to purchase or sell a security or service, or to provide investment, legal, accounting or tax advice. Client should carefully read sales literature prospectuses, and/or other offering documents, when available, before making purchases. They should carefully consider all risks and/or considerations contained in the documents. Clients should understand that all purchases have some degree of risk. If seeking advice, clients are responsible for providing accurate information about their financial status, goals, and risk tolerance to ensure that appropriate recommendations are provided. Client should promptly notify their Account Executive whenever there are significant changes to their portfolio objectives, risk tolerance, income, net worth or liquidity needs. Client should make certain that they understand the correlation between risk and return. Clients should consult an attorney or tax advisor for specific tax or legal advice. Commodities involve risk and are not suitable for all investors.


Orders made with Goldco Direct are shipped Registered/Insured U.S. Mail, UPS & Federal Express upon receipt of good funds. All packages are fully insured for the value of the products contained and may require a signature upon delivery.

Delivery of Purchased Item(s): Upon receipt and confirmation of good funds in full payment of the purchase price, Goldco Direct shall make reasonable efforts ship metals within five to fourteen (5-14) business days after receipt of good funds. A customer's order, however, may not be shipped until forty-five (45) business days after receipt of good funds due to market fluctuations and availability. Customers acknowledge that personal checks take a minimum of twelve (12) days to clear Goldco Direct's bank account. If a customer's purchase is for a deferred portfolio such as an IRA or a 401K, delivery to the trustee will be as provided in the relevant account documents.

Items Lost or Stolen in Transit: All metals shipped by Goldco Direct are fully insured. If Goldco Direct determines that any item(s) purchased by a customer have been lost or stolen while in transit to the customer by common carrier, Goldco Direct will, in its sole discretion, either refund to the customer the full purchase price for such lost item(s) or replace such item(s). Customer agrees that this shall be the customer’s sole and exclusive remedy for any losses resulting from items lost or stolen in transit. However, should a customer provide any carriers or delivery service with instructions to leave parcels un-attended or if a customer has given them instructions to leave their package with another person or drop off location, Goldco Direct will not accept responsibility in the event of any loss.

Client Agreement

Download: Goldco Client Agreement